This Privacy Policy explains how we process your personal data, including how we collect, use, and process your data, when you visit our website, inquire about services or receive/send text messages to Hope House staff. In doing so, we comply with our legal obligations, as your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. This Privacy Policy applies to Hope House Day Care Center Inc. The last update on November 12, 2024, to provide additional disclosures about the collection, use, and sharing of information.

i. Personal Information. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information includes, but is not limited to, your name, physical address, email address and telephone number.

ii. Personal Information Provided by You. When you inquire about our service, make a referral, or request information, we may collect information including but not limited to your name, address, and contact information, such as email address, and phone number. Hope House follows all HIPAA laws and regulations and will not provide any information to outside parties without signed consent. SMS opt-in details or phone number collected for SMS purposes will not be shared.

iii. SMS Terms and Conditions. Information obtained as part of the SMS consent process will not be shared with third parties. If you have consented to receive text messages you may receive text messages related to internal communication with employees regarding their schedules, appointments and anything related to clients.

iv. Standard SMS Messaging Disclosures. Messaging frequency may vary. Message and data rates may apply. You can opt-out at any time by texting “STOP”. For assistance, text “HELP” or visit our website at www.hopehousememphis.org to find staff contact information.